Michelle-Ann Iking

Head of Talent, Learning & Performance Management
Citibank (MALAYSIA)

Michelle Ann Iking is Head of Talent, Learning & Performance Management at Citi Malaysia. In this role, Michelle is responsible for designing and executing talent initiatives ensuring the right people in the most critical roles, development of successors and a diverse pipeline of talent across Citibank Berhad and the Citi Services Centres in Malaysia.

She strongly believes in creating progressive ‘breathing spaces away from BAU - Business As Usual’, that allow talent to recalibrate their mindsets and priorities, and connect talent development with innovation and performance delivery.

She is a certified facilitator of Citi leadership programs for Managers of Managers, Managers of Others and Individual Contributors.

Prior to assuming her talent and learning role, Michelle headed the regional Citi EMEA (Europe, Middle East & Africa) Campus Strategy team based in London. She oversaw execution of over 280 campus events programs building graduate talent pipeline - spanning school leavers, undergraduate/Masters, MBA and PhD students. She drove marketing strategy to build the brand reputation on campus, and deliver talented candidates, for Management Associate (MA) programs across Citi Malaysia's businesses and functions. In this role, Michelle facilitated challenging assignments, high-quality managerial coaching, and leading-edge training opportunities for, high calibre graduate talent.

Prior to Citi, Michelle headed marketing and corporate communication teams for hospitality brands. She began her career as a technical support engineer in a telecommunications company, having graduated with a Bachelor of Engineering from the University of Sydney.