Employee Experience & Engagement 2017
Revamping your Employee Experience for the New Economy

28 - 29 November 2017 | Hilton, Singapore

Employee Experience & Engagement 2017

In today idea-based economy, our business critically needs more ideas and agility from employees to better serve new customers. Besides, the increasing talent war makes employee experience no longer a competitive edge but a must-have criterion to attract, and retain high performers for our business success.
 
Aon Hewitt research shows that a 5-point increase in employee engagement is linked to a 3-point increase in revenue growth in the subsequent year.
 
To that end, business needs to seriously step up our game of employee engagement to strategically invest wisely on existing talent engagement programs.
 
2nd Annual Employee Experience & Engagement, with the theme “Revamping Employee Experience for the New Economy” focuses on holistic range of topics to better engage with your employees, and shifting from “policy developer” to “experience architect”. 
 

 

Themes to be explored: 
  • Integrating engagement into key business performance metrics
  • Fresh metrics to benchmark your employee engagement programs
  • How to enable shared ownership of engagement from business owners, and line managers
  • Building Employee Value Proposition to attract and optimize talent potentials  
  • Aligning Customer Experience with Employee Experience
  • Effective onboarding programs for the managers to lead and inspire
  • Strengthening Total Rewards & Recognition programs that go beyond monetary benefits
  • Re-engaging with disengaged staff
  • How to better engage with millennial, and gig employees
  • Unique Perk and Benefit Schemes to Effectively Engage with Field-based Workers
  • Translating the Feedback and Boosting the Participant Rate of Employee Surveys
  • Personalizing employee experience with HR design thinking
  • Career development and mobility to retain key talent
  • Crafting a branded digital employee experience with new technologies
Conference highlights: 
  • 14+ case studies from 9 industries where employee experience being effectively translated to customer experience
  • 7 networking sessions, which allows you to connect and exchange practices with the peers in the industry
  • Case studies from award-winning culture firms such as Breadtalk, ColdStorage, Coca Cola, Redmart to learn how these companies revamped their engagement strategies and how it improved their organisations’ overall bottom-line

Featured Speakers

Featured Speakers

Hunter Morgan
Talent Acquisition Program... Grab Read More
David Litteken
Vice President, Asia Pacific... BI Worldwide Read More
Chris Tew
Executive Vice President, Asia... 3radical Read More
Bryden Toh
VP HR (FA Division) Breadtalk Read More
Tommi Korhonen
Strategic Resourcing &... SwissRe Read More
Jocelyn Chan
Human Resource Director Cold Storage Read More
Laurence Yap
Head of HR Dexon Electrical... Read More
Shalini Bhateja
Talent & Development... Coca Cola Read More
Joseph Wong
Founding Director and... TrainingGearAsia Pte Ltd Read More
Anthony Keh
Deputy Director, Human Resources SUTD Read More
Rashmi Patel
Lead – Employee Engagement ANZ Bank Read More
Rohaya Roslee
Talent Management Leader (SEA), Dow Chemical Pacific Read More
Daniel Tan
Executive Manager Great Eastern Read More
Gurunath Hari
Founder and Principal Emineo Pursuits® Read More
Stephanie Nash
Chief People Officer RedMart Read More
Sanjiv Agarwal
HR Director Swiss Re Read More
Sandeep Girotra
Head of HR – APAC DaVita Healthcare Read More
Chetna Manglik
Regional Talent Director- HR, Danone Read More
Sam Neo
Chief People Officer People Mentality Inc Read More
Tom Farmer
CCP, SPHR, ACTA, Owner,... Total Rewards Pte Ltd Read More
Sharad Goyal
Director - Human Resources,... RGA Read More

Sponsors and Partners

Panelist Sponsor

As a global agency which inspires performance and drives engagement through its clients' employees, channel partners and customers, BI Worldwide provides recognition, incentive and loyalty programmes to the Global 1000 firms. Serving the HR space, BIW offers solutions such as employee recognition systems along with long-service programmes; incentive schemes; events design and production that includes group travel and gala award dinners; as well as global reward catalogues and concierge services.

 

BIW's core global social recognition and rewards solution, G6, continues to evolve as it brings the best innovation to its clients. The "G" series is a mature and reliable solution that serves 150+ countries and 18+ languages. Currently boasting more than 40 applications, BIW is introducing a feature that integrates Watson Analytics, which provides artificial intelligence to managers about when to maximize recognition efforts with their employees. This feature launches in January 2018.

 

BIW has additionally launched various projects with its ever-growing clientele. This includes all-employee reward and recognition programmes, sales and channel performance portals, awards fulfillment, group travel incentives, business meetings and conferences, and product activations and launches.

 

BIW has more than 1,500 employees globally, with 300+ staff in Asia-Pacific and Oceania. In this region, BIW has offices in Australia (Melbourne and Sydney), China (Shanghai), India (Bangalore, Chennai, Delhi and Mumbai) and Singapore, its regional Headquarters.

Supporting Sponsor

3radical has created a new way for organisations to get and keep individuals' attention. Using our powerful software platform and built in best practices to create interactive digital experiences, leading organisations are achieving unprecedented engagement levels by delivering a fun, positive experience.

TrainingGearAsia Pte Ltd is an award-winning talent development and behavioral consulting house in Asia. Developing talent is about developing the behavior for success, and we believe in constantly challenging and pushing the boundary to ignite new blueprint of performance.

We believe in tailor-making programs for our clients to ensure that the content we deliver is aligned with their business performance. To-date, TrainingGearAsia has the privilege of working with many amazing organizations, including Fortune500 companies.

Our expertise has been actively featured in the media, and TrainingGearAsia was the recent winner of the Best Corporate Talent Development Provider Award by HRM Asia Reader’s Choice, and the grand finalist of the HR Vendor of the Year award in areas of management training and leadership development.

At TrainingGearAsia, our mission is to Ignite New Performance.

Great Eastern believes in ways to help you and your employees be aware and live a healthy lifestyle.

Healthy Employees = Productive Employees = Happy Employees

Check out their booth to find out more about their exclusive workshops and seminars

 

 

 

 

Supporting Organisation

Workforce Advancement Federation Ltd (WAF) is a non-profit organisation incorporated to provide assistance and support to the local business communities in building a sustainable workforce. Through its various initiatives and activities, WAF aims to provide sharing and learning platforms to facilitate the exchange of best practices in human resource and capability development for the local workforce. In tandem of fostering the spirit of tripartism within Singapore’s dynamic business environment, the federation envision its core objective of shaping a productive and competitive workforce as key to the overall economic progress of the nation.
The Institute for Human Resource Professionals (IHRP) is the HR professional body, set up by the tripartite partners: the Ministry of Manpower (MOM), the National Trades Union Congress (NTUC) and Singapore National Employers Federation (SNEF). IHRP is the only HR professional body in Singapore authorised to implement the national HR certification, which is known as the IHRP Certification. IHRP has the goal of setting the HR standards of excellence and enabling human capital development in enterprises. Through the IHRP Certification, IHRP aims to enhance the competencies of HR professionals, as well as create developmental and professional pathways for them. This will professionalise and strengthen the HR profession practice in Singapore, allowing HR professionals to be key enablers in their organisations.

Agenda

8:30 am

Registration and Coffee

9:00am

Opening Remarks from Chairperson

Speaker(s) of this session
Gurunath HariFounder and PrincipalEmineo Pursuits®
9:10am

Speed Networking Session

Speed networking is a facilitated networking session which allows you to connect and meet new people.
Bring plenty of business cards to ensure you make the most of this session.

Strategic Alignment Linking Employee Engagement with Business Performance

9:20am

Panel discussion: Capturing the Paradigm Shift of Employee Engagement in Today Business In today disruptive business landscape,

In today disruptive business landscape, engagement is not sufficiently the Ping-Pong tables and cool furniture, or even your bonus schemes. The new paradigm shift of today diverse workforce, gig employees and idea-based economy require the business to play the new game of engagement, or risk ineffective investment on those programs.
 
  • The changing workforce and new goals to set for engagement programs
  • How long is the new average period of employee retention?
  • Predicting and transforming engagement metrics with analytics insights
  • Navigating engagement out of complacent zone to drive new business ideas
  • Shifting from engagement to employee experience for better results
  • Learning from the engagement model of start-ups and IT industry
Speaker(s) of this session
Stephanie NashChief People OfficerRedMart
Shalini BhatejaTalent & Development Director,Coca Cola
Sanjiv AgarwalHR DirectorSwiss Re
Gurunath HariFounder and PrincipalEmineo Pursuits®
9:50am

Benefits@Worksite Programme, Live Great Programme for Corporate, Exclusive Lifestyle Products and Discounts

Speaker(s) of this session
Daniel TanExecutive ManagerGreat Eastern
10:05am

Driving The Bottom-Line: Connecting Both Employees And Customers Through Innovative Digital Tools

  • Gamification engagement drivers: Mechanics and rewards to drive new behaviors and increase motivation.
  • Contextual relevance: Delivering highly relevant targeted content at the right place, right time.
  • Success guide: All the tools and metrics you need.
  • Case study: Using voco platform to engage with 1500 employees at DBS Bank
  • Case study: Increasing employee and customer engagement rates 3x at Zizzi restaurant
  • Case study: Designing a fun and rewarding L&D interactive experience for your staff

 

Speaker(s) of this session
Chris TewExecutive Vice President, Asia Pacific3radical
10:45am

Morning Refreshment and Networking Break

11:10am

Catalytic Employee Value Proposition: Formulations to Attract, Assess, Advance and Appreciate Talent

Dow’s Employee Value Proposition helps the company attract and retain the best of talents. Yet the next phase of elevating talents would be to continuously develop and motivate them.

Spearheading engagement, diversity & inclusion and development efforts at Dow Chemical, Rohaya will share the formulations in Dow’s EVP that aims to create a unique and meaningful experience for each and every employee.

Speaker(s) of this session
Rohaya RosleeTalent Management Leader (SEA),Dow Chemical Pacific
11:50am

Democracy of Employee Engagement Culture - "Of the Employees, By the Employees, For the Employees"

  • What employee engagement is not? – Avoiding shallow mechanistic engagement
  • "Lets call a spade a spade" - Addressing the real root cause of disengagement
  • Designing engagement pillars - Environment, Belonging, Connecting, Communicating
    1. Environment - workplace which nurtures engagement (including Office facility)
    2. Belonging - how to grow feeling of belonging -
    3. Connecting - In Global/Virtual team environment building common ground and language for employees to connect and share
    4. Communicating - today it's VUCA world - give space to employees to went-out and surface out the real challenges. Build transparent solutions and communication platforms that addresses employee issues
  • Building a common language - how engagement is owned by all stakeholders "Democracy of Employee Engagement-of the employees, by the employees, for the employees"
Speaker(s) of this session
Chetna ManglikRegional Talent Director- HR,Danone
12:30pm

Lunch Break

1:30pm

Can Money Buy Happiness? - How Career Conversation is the New Way to Authentically Engage Your Talents – The Whys, Whats and Hows

Do you have an engagement blueprint that is sustainable over a long period of time without fading out? Do you have engagement touchpoint that is tied in closely with business impact versus for engaging because of some hype?

The truth is, it is not about engagement, but embedding talent and people. It is not about having a fancy pantry and the size of it does not matter, but having a consistent conversation about what’s most important to people – Career Conversation.

Millennials pay more attention to their skills growth which directly enhances their market values, instead of purely nice office design to work with. Organisations, therefore, can explore offering not only vertical but also horizontal growth bandwidth which will naturally expand the capabilities of their total workforce.

The session will demonstrate the whys, whats, and hows to optimally implement career conversations with the employees, as well as how to have an efficient follow-up action plans.

Speaker(s) of this session
Joseph WongFounding Director and Behavioral Transformation CoachTrainingGearAsia Pte Ltd
2:10pm

Building a Compelling Employee Experience and Engagement at Grab

Tech companies face unique challenges in attracting and retaining critical tech talents in the competitive tech talent war. The efforts need to channel in building strong employer branding, and exciting career development path.

  • Learn how Grab has built and kept the team engaged and constantly be the brand ambassador for the organisation.
  • Defining your unique culture and refined employee experience
  • Leveraging on employer branding: how to incentivise your employees to write and share about the organisation?
  • Harnessing voice of employees: which platforms are most compelling
  • Engaging employees in product design process to impact the bottom-line
  • Building a culture of sharing and peer-coaching: Overcoming challenges during the implementations
Speaker(s) of this session
Hunter MorganTalent Acquisition Program & Employer Branding Manager,Grab
2:50pm

Afternoon Refreshment and Networking Break

Personalizing Employee Engagement Programs

3:20pm

Don't Forget the Bottom Line: Aligning Base and Variable Pay to Support Engagement and Results

Is your biggest cost -- compensation -- getting the desired returns in terms of engagement and business results?

The session will explain the keys to ensuring your fixed and variable pay practices are supporting, not thwarting, engagement and business results. In this session you will learn:

  • How to set the pay mix to optimize cost structure, competitiveness, and motivational power
  • Why pay differentiation is essential to high performance
  • How to differentiate salaries, based not only on past performance but future talent value
  • The three keys to designing corporate incentives that truly motivate and not demotivate
  • How to optimise team versus individual performance linkages to base and variable pay
4:00pm

Effective Strategies to Engage with Millennial and Optimize your Multi-Generation Workforce

Culture and engagement is no longer the competitive advantage, but a minimal expectation from millennial workforce for their employers. However, with the traditional policy-driven and irrelevant approach on engagement, there is no doubt only 71% of millennials are either not engaged or actively disengaged (Gallup 2016), significantly impeding what organisations can get out of their millennials talent pool.
 
The sessions will highlight the fundamental drives of millennial employees, and how we can effectively engage with them.
 
  • What do millennials really expect from their employer and how to satisfy them?
  • Unleashing hidden potentials of millennials for the business 
  • Engaging millennials with interesting and purpose-driven job design
  • Using relevant technologies to satisfy hyper-connected millennials
  • Connecting millennials with baby boomers to optimise multi-gen workforce
Speaker(s) of this session
Anthony KehDeputy Director, Human ResourcesSUTD
4:40pm

End of Conference Day One

8:30am

Registration and Coffee

9:00am

Unique Perk and Benefit Schemes to Effectively Engage with Field-based Workers

Spearheading the HR team for Breadtalk Food Atrium Division, Bryden will share how he believes in “small things make difference” and constantly implements various initiatives to deeply touch what matters to the staff. Those programs go beyond monetary perks, and enable both staff and customer satisfaction
 
  • Making digital platforms more fun and engaging: what shall we share there?
  • Capturing deeper staff understanding via focus sharing at Breadtalk outlets – how to scale it?
  • Getting buy-in supports from management
  • Stepping up your bonding events that stay close to staff’s hearts?
  • Enhancing process efficiency for better workload
Speaker(s) of this session
Bryden TohVP HR (FA Division)Breadtalk
9:40am

Translating Feedback and Boosting the Participant Rate of Employee Surveys

In today disruptive business landscape, engagement is not sufficiently the Ping-Pong tables and cool furniture, or even your bonus schemes. The new paradigm shift of today diverse workforce, gig employees and idea-based economy require the business to play the new game of engagement, or risk ineffective investment on those programs.
 
  • Asking the right questions in your employee surveys
  • Creating bite-size surveys throughout the year
  • Creating a safe environment to share
  • Outsourcing surveys to 3rd party vendor: things to take note
  • Translating the feedback insights and taking actions
Speaker(s) of this session
Jocelyn ChanHuman Resource DirectorCold Storage
10:20am

Panel Discussion: Re-engaging the Disengaged Workforce to Build a More Resilient and High-Performing Team

A disengaged workforce is often perceived as a problematic issue, where organizations tend to choose the easy way out by planning for exit interview or recruit the new candidate. However, sustaining such solution will build the vicious circle of “hire and fire” that stops you from optimising your talent. Instead, the organization can win back the trust, save cost on new training and more importantly, build and optimise a more resilient workforce that sets your business for success.

The sessions will outline key strategies to re-engage the disengaged workforce to optimise a more resilient workforce

Sound strategies to track the root cause of disengagement

  • Conducting employee feedback sessions: the truth, and action plans
  • Focusing on the positive impacts on customers
  • Internal communication is key: keeping transparent communications to keep your employees updated
  • When and how should we plan for “stay interview”?
  • Preventing the spill-over effect of disengagement
  • Embracing transparency and problem-solving approach
Speaker(s) of this session
David Litteken Vice President, Asia Pacific RegionBI Worldwide
Gurunath HariFounder and PrincipalEmineo Pursuits®
Tommi KorhonenStrategic Resourcing & Talent, Vice PresidentSwissRe
Laurence YapHead of HRDexon Electrical Engineering
10:50am

Morning Refreshment and Networking Break

Stepping Up your Employee Experience Strategies

11:10am

Creating an Engagement Ecosystem: Transforming Engagement Measurement and Empowering People with Data

ANZ Bank has embarked on a digital transformation of their employee engagement program and strategy to empower their line managers with employee data. In this session, Rashmi Patel shares ANZ Bank's engagement eco-system vision and the lessons learned as they embarked on their digital transformation.

  • Redesigning our Annual Engagement Survey – the why, what and how of what we did
  • Analyzing our results – using advanced analytics to draw insights
  • Two way communication – the ANZ JAM
  • The ANZ listening strategy – counting the moments that matter

 

Speaker(s) of this session
Rashmi PatelLead – Employee EngagementANZ Bank
11:50am

Engaging Employees through Career Development: A Case Study of Implementation Career Development in Asia

  • The emerging of Employee Needs: Pulse Survey and Saragato Reports
  • Enhance Performance Culture to Develop Career and Performance of Employees
  • Develop Global Career Development Framework to Engage Employees
  • Working Along with Accenture and China Management
  • The Career Development System
  • Career Development Conversation and Personality Plus Test
  • The Additional Initiative of China Center to develop Employees
Speaker(s) of this session
Laurence YapHead of HRDexon Electrical Engineering
12:30pm

Lunch Break

1:30pm

Internal Communications is Key: Sustaining High Engagement with Effective Communication Platforms

  • Building the brand from inside-out: Making organisational brand come alive internally
  • Cultivating effective communication during the transformation
  • Organisation training workshops to facilitate business re-structuring
  • Cultivate passion, purpose, and connection from the inside-out
Speaker(s) of this session
Sandeep GirotraHead of HR – APACDaVita Healthcare
2:10pm

Digitalising the Employee Experience – Supporting Talent through Tech

  • Digitalising employee experience with Social, Mobile, Analytics and Cloud tools
  • Using machine learning interventions to enhance employee experience
  • Using digital platforms to enhance on-boarding experience and facilitate high performance
  • Communicating your employer branding, culture and EVP through digital platforms
  • Integrating digital spaces with real cultural and physical space
     
Speaker(s) of this session
Tommi KorhonenStrategic Resourcing & Talent, Vice PresidentSwissRe
2:50pm

Afternoon Refreshment and Networking Break

3:20pm

The Peakism™ Approach to Enhancing Employee Experience

  • Uncomfortable Questions about employee engagement no one asks
  • Why the Millions We Spend on Employee Engagement Buy Us So Little
  • What are the alternative 3 environments that matter most to employees
  • What the studies show
  • Connection between Job, employee experience, and engagement
  • Importance of care, holistic well-being, and PEAKISM to enhance employee experience
  • What can you do: methodologies to link Employee Health and Wellness into Employee Experience strategy
Speaker(s) of this session
Gurunath HariFounder and PrincipalEmineo Pursuits®

Empowering Managers Who can Lead and Engage

4:00pm

Designing a High-Impact On-boarding Program for the New Managers

It’s challenging to transit from an individual contributor to a team manager. Expectations are overwhelming for new managers in terms of driving the staff performance as well as the engagement level.

To ensure managers are well-equipped to take on the new role, a well-planned onboarding programme is essential to smoothen the transition phase.

  • When do we start onboarding new managers?
  • How can we prepare them for the huge leap?
  • What are the essentials qualities and skillsets that new managers need to have?
  • How do we reduce their anxiety leading up to the new responsibilities?
Speaker(s) of this session
Sam NeoChief People OfficerPeople Mentality Inc
4:40pm

End of Conference

In today idea-based economy, our business critically needs more ideas and agility from employees to better serve new customers. Besides, the increasing talent war makes employee experience no longer a competitive edge but a must-have criterion to attract, and retain high performers for our business success.
 
Aon Hewitt research shows that a 5-point increase in employee engagement is linked to a 3-point increase in revenue growth in the subsequent year.
 
To that end, business needs to seriously step up our game of employee engagement to strategically invest wisely on existing talent engagement programs.
 
2nd Annual Employee Experience & Engagement, with the theme “Revamping Employee Experience for the New Economy” focuses on holistic range of topics to better engage with your employees, and shifting from “policy developer” to “experience architect”. 
 

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