Employee Experience & Engagement 2017
Revamping your Employee Experience for the New Economy

28 - 29 November 2017 | Singapore

Employee Experience & Engagement 2017

In today idea-based economy, our business critically needs more ideas and agility from employees to better serve new customers. Besides, the increasing talent war makes employee experience no longer a competitive edge but a must-have criterion to attract, and retain high performers for our business success.
 
Aon Hewitt research shows that a 5-point increase in employee engagement is linked to a 3-point increase in revenue growth in the subsequent year.
 
To that end, business needs to seriously step up our game of employee engagement to strategically invest wisely on existing talent engagement programs.
 
2nd Annual Employee Experience & Engagement, with the theme “Revamping Employee Experience for the New Economy” focuses on holistic range of topics to better engage with your employees, and shifting from “policy developer” to “experience architect”. 
 

 

Themes to be explored: 
  • Integrating engagement into key business performance metrics
  • Fresh metrics to benchmark your employee engagement programs
  • How to enable shared ownership of engagement from business owners, and line managers
  • Building Employee Value Proposition to attract and optimize talent potentials  
  • Aligning Customer Experience with Employee Experience
  • Effective onboarding programs for the managers to lead and inspire
  • Strengthening Total Rewards & Recognition programs that go beyond monetary benefits
  • Re-engaging with disengaged staff
  • How to better engage with millennial, and gig employees
  • Unique Perk and Benefit Schemes to Effectively Engage with Field-based Workers
  • Translating the Feedback and Boosting the Participant Rate of Employee Surveys
  • Personalizing employee experience with HR design thinking
  • Career development and mobility to retain key talent
  • Crafting a branded digital employee experience with new technologies
Conference highlights: 
  • 14+ case studies from 9 industries where employee experience being effectively translated to customer experience
  • 7 networking sessions, which allows you to connect and exchange practices with the peers in the industry
  • Case studies from award-winning culture firms such as Breadtalk, ColdStorage, Coca Cola, Redmart to learn how these companies revamped their engagement strategies and how it improved their organisations’ overall bottom-line

Featured Speakers

Featured Speakers

Yin Leng Loke
Senior Director, Total Rewards... Medtronic Read More
Laurence Yap
Head of HR Dexon Electrical... Read More
Bryden Toh
VP HR (FA Division) Breadtalk Read More
Shalini Bhateja
Talent & Development... Coca Cola Read More
Sharad Goyal
Director - Human Resources,... RGA Read More
Jocelyn Chan
Human Resource Director Cold Storage Read More
Anthony Keh
Deputy Director, Human Resources SUTD Read More
Aparna Kumar
Regional HR Lead – APAC Monsanto Read More
Maansi Gagroo Jain
Director - Human Resources Wipro Unza Holdings Read More
Rohaya Roslee
Talent Management Leader (SEA), Dow Chemical Pacific Read More
Stephanie Nash
Chief People Officer RedMart Read More
Sanjiv Agarwal
HR Director Swiss Re Read More
Dr. Hari Nair
Head - Human Capital... Celcom Axiata Read More
Tommi Korhonen
Strategic Resourcing &... SwissRe Read More
Sandeep Girotra
Head of HR – APAC DaVita Healthcare Read More
Chetna Manglik
Regional Talent Director- HR, Danone Read More
Sam Neo
Chief People Officer People Mentality Inc Read More

Sponsors and Partners

Panelist Sponsor

As a global agency which inspires performance and drives engagement through its clients' employees, channel partners and customers, BI Worldwide provides recognition, incentive and loyalty programmes to the Global 1000 firms. Serving the HR space, BIW offers solutions such as employee recognition systems along with long-service programmes; incentive schemes; events design and production that includes group travel and gala award dinners; as well as global reward catalogues and concierge services.

 

BIW's core global social recognition and rewards solution, G6, continues to evolve as it brings the best innovation to its clients. The "G" series is a mature and reliable solution that serves 150+ countries and 18+ languages. Currently boasting more than 40 applications, BIW is introducing a feature that integrates Watson Analytics, which provides artificial intelligence to managers about when to maximize recognition efforts with their employees. This feature launches in January 2018.

 

BIW has additionally launched various projects with its ever-growing clientele. This includes all-employee reward and recognition programmes, sales and channel performance portals, awards fulfillment, group travel incentives, business meetings and conferences, and product activations and launches.

 

BIW has more than 1,500 employees globally, with 300+ staff in Asia-Pacific and Oceania. In this region, BIW has offices in Australia (Melbourne and Sydney), China (Shanghai), India (Bangalore, Chennai, Delhi and Mumbai) and Singapore, its regional Headquarters.

Supporting Sponsor

3radical has created a new way for organisations to get and keep individuals' attention. Using our powerful software platform and built in best practices to create interactive digital experiences, leading organisations are achieving unprecedented engagement levels by delivering a fun, positive experience.

TrainingGearAsia Pte Ltd is an award-winning talent development and behavioral consulting house in Asia. Developing talent is about developing the behavior for success, and we believe in constantly challenging and pushing the boundary to ignite new blueprint of performance.

We believe in tailor-making programs for our clients to ensure that the content we deliver is aligned with their business performance. To-date, TrainingGearAsia has the privilege of working with many amazing organizations, including Fortune500 companies.

Our expertise has been actively featured in the media, and TrainingGearAsia was the recent winner of the Best Corporate Talent Development Provider Award by HRM Asia Reader’s Choice, and the grand finalist of the HR Vendor of the Year award in areas of management training and leadership development.

At TrainingGearAsia, our mission is to Ignite New Performance.

Great Eastern believes in ways to help you and your employees be aware and live a healthy lifestyle.

Healthy Employees = Productive Employees = Happy Employees

Check out their booth to find out more about their exclusive workshops and seminars

 

 

 

 

Supporting Organisation

Workforce Advancement Federation Ltd (WAF) is a non-profit organisation incorporated to provide assistance and support to the local business communities in building a sustainable workforce. Through its various initiatives and activities, WAF aims to provide sharing and learning platforms to facilitate the exchange of best practices in human resource and capability development for the local workforce. In tandem of fostering the spirit of tripartism within Singapore’s dynamic business environment, the federation envision its core objective of shaping a productive and competitive workforce as key to the overall economic progress of the nation.
The Institute for Human Resource Professionals (IHRP) is the HR professional body, set up by the tripartite partners: the Ministry of Manpower (MOM), the National Trades Union Congress (NTUC) and Singapore National Employers Federation (SNEF). IHRP is the only HR professional body in Singapore authorised to implement the national HR certification, which is known as the IHRP Certification. IHRP has the goal of setting the HR standards of excellence and enabling human capital development in enterprises. Through the IHRP Certification, IHRP aims to enhance the competencies of HR professionals, as well as create developmental and professional pathways for them. This will professionalise and strengthen the HR profession practice in Singapore, allowing HR professionals to be key enablers in their organisations.

Agenda

8:30 am

Registration and Coffee

9:00am

Opening Remarks from Chairperson

9:10am

Speed Networking Sessions

Speed networking is a facilitated networking session which allows you to connect and meet new people.
Bring plenty of business cards to ensure you make the most of this session.

Strategic Alignment Linking Employee Engagement with Business Performance

9:20am

Panel discussion: Capturing the Paradigm Shift of Employee Engagement in Today Business In today disruptive business landscape,

In today disruptive business landscape, engagement is not sufficiently the Ping-Pong tables and cool furniture, or even your bonus schemes. The new paradigm shift of today diverse workforce, gig employees and idea-based economy require the business to play the new game of engagement, or risk ineffective investment on those programs.
 
  • The changing workforce and new goals to set for engagement programs
  • How long is the new average period of employee retention?
  • Predicting and transforming engagement metrics with analytics insights
  • Navigating engagement out of complacent zone to drive new business ideas
  • Shifting from engagement to employee experience for better results
  • Learning from the engagement model of start-ups and IT industry
Speaker(s) of this session
Stephanie NashChief People OfficerRedMart
Shalini BhatejaTalent & Development Director,Coca Cola
Maansi Gagroo JainDirector - Human ResourcesWipro Unza Holdings
Aparna KumarRegional HR Lead – APAC Monsanto
Sanjiv AgarwalHR DirectorSwiss Re
10:00am

Linking Engagement with Performance to Drive Desired Business Outcomes

  • Integrating engagement into key business performance metrics
  • Which engagement aspect will directly impact employee’s performance?
  • Addressing the root cause of disengagement to drive desired engagement
  • Building a common language of engagement - how it is owned by different stakeholders
  • Digitalizing employee experience – Building fusion of technology solutions that fit your business culture

 

10:40am

Morning Refreshment and Networking Break

11:10am

Catalytic Employee Value Proposition: Formulations to Attract, Assess, Advance and Appreciate Talent

Dow’s Employee Value Proposition helps the company attract and retain the best of talents. Yet the next phase of elevating talents would be to continuously develop and motivate them.

Spearheading engagement, diversity & inclusion and development efforts at Dow Chemical, Rohaya will share the formulations in Dow’s EVP that aims to create a unique and meaningful experience for each and every employee.

Speaker(s) of this session
Rohaya RosleeTalent Management Leader (SEA),Dow Chemical Pacific
11:50am

Democracy of Employee Engagement Culture - "Of the Employees, By the Employees, For the Employees"

  • What employee engagement is not? – Avoiding shallow mechanistic engagement
  • "Lets call a spade a spade" - Addressing the real root cause of disengagement
  • Designing engagement pillars - Environment, Belonging, Connecting, Communicating
    1. Environment - workplace which nurtures engagement (including Office facility)
    2. Belonging - how to grow feeling of belonging -
    3. Connecting - In Global/Virtual team environment building common ground and language for employees to connect and share
    4. Communicating - today it's VUCA world - give space to employees to went-out and surface out the real challenges. Build transparent solutions and communication platforms that addresses employee issues
  • Building a common language - how engagement is owned by all stakeholders "Democracy of Employee Engagement-of the employees, by the employees, for the employees"
Speaker(s) of this session
Chetna ManglikRegional Talent Director- HR,Danone
12:30pm

Lunch Break

1:30pm

Aligning Customer Experience with Employee Experience

There is a direct link among the 3 key pillars: employee satisfaction, customer satisfaction, and business performance. The ultimate purpose of employee engagement is to reinforce the connections of the 3, and not to miss any of the factors.
 
  • Fostering the link between employee and customer experience
  • Replicating customer-centricity efforts into employee experience programs
  • Project design that well aligns the 3 stakeholders’ interests
  • Using customer’s satisfaction to benchmark your engagement effectiveness
  • Rolling out employee’s new initiatives that enhance customer experience
2:10pm

Redesigning Project Scoping that Fosters Intrinsic Drive and Healthy Competition

There is no doubt about the strong correlation between engagement and performance. Yet there are outweighing factors that impact employee performance than just “soft and sweet” engagement. A higher performer might prefer leader’s judgment and decisionmaking ability rather than a short-term teambuilding event.
 
The session will highlight key factors of project design and business rationale to win the employee’s deep buy-ins.
 
  • Aligning dynamic project scoping with employee’s career development path
  • Why engagement doesn’t mean prompt happiness?
  • Embracing critical and different views that can unleash new business potentials
  • Breaking the over-comforting zone that can suppress growth
2:50pm

Building Open Culture that Unleashes the Potentials of Open-Source Economy

  • Step-by-step to demolish the corporate silos
  • Getting line managers and business leaders on-board
  • Communication platforms to spread the knowledge freely
  • Building an inverted hierarchy that embraces customer-facing staff
  • Addressing the potential risks and operational challenges to scale the culture
  • Project design, performance management and rewards/recognition in the open culture
  • Eschewing corporate red tape through office design revamp
3:30pm

Afternoon Refreshment and Networking Break

Personalizing Employee Engagement Programs

4:00pm

The Winning Formula of Total Rewards & Recognition Programs

  • Going beyond one-size-fit-all rewards programs
  • Designing motivation-based rewards programs
  • How to engage with different segments of today’s workforce
  • Recognition designs that fit different employee groups
  • Ensuring cost-effectiveness for personalised rewards & recognition programs
Speaker(s) of this session
Yin Leng LokeSenior Director, Total Rewards, APAC | Corporate Human ResourcesMedtronic
4:40pm

Effective Strategies to Engage with Millennial and Optimize your Multi-Generation Workforce

Culture and engagement is no longer the competitive advantage, but a minimal expectation from millennial workforce for their employers. However, with the traditional policy-driven and irrelevant approach on engagement, there is no doubt only 71% of millennials are either not engaged or actively disengaged (Gallup 2016), significantly impeding what organisations can get out of their millennials talent pool.
 
The sessions will highlight the fundamental drives of millennial employees, and how we can effectively engage with them.
 
  • What do millennials really expect from their employer and how to satisfy them?
  • Unleashing hidden potentials of millennials for the business 
  • Engaging millennials with interesting and purpose-driven job design
  • Using relevant technologies to satisfy hyper-connected millennials
  • Connecting millennials with baby boomers to optimise multi-gen workforce
Speaker(s) of this session
Anthony KehDeputy Director, Human ResourcesSUTD
5:20pm

End of Conference Day One

8:30am

Registration and Coffee

9:00am

Unique Perk and Benefit Schemes to Effectively Engage with Field-based Workers

Spearheading the HR team for Breadtalk Food Atrium Division, Bryden will share how he believes in “small things make difference” and constantly implements various initiatives to deeply touch what matters to the staff. Those programs go beyond monetary perks, and enable both staff and customer satisfaction
 
  • Making digital platforms more fun and engaging: what shall we share there?
  • Capturing deeper staff understanding via focus sharing at Breadtalk outlets – how to scale it?
  • Getting buy-in supports from management
  • Stepping up your bonding events that stay close to staff’s hearts?
  • Enhancing process efficiency for better workload
Speaker(s) of this session
Bryden TohVP HR (FA Division)Breadtalk
9:40am

Translating Feedback and Boosting the Participant Rate of Employee Surveys

In today disruptive business landscape, engagement is not sufficiently the Ping-Pong tables and cool furniture, or even your bonus schemes. The new paradigm shift of today diverse workforce, gig employees and idea-based economy require the business to play the new game of engagement, or risk ineffective investment on those programs.
 
  • Asking the right questions in your employee surveys
  • Creating bite-size surveys throughout the year
  • Creating a safe environment to share
  • Outsourcing surveys to 3rd party vendor: things to take note
  • Translating the feedback insights and taking actions
Speaker(s) of this session
Jocelyn ChanHuman Resource DirectorCold Storage
10:20am

Panel Discussion: Engaging with Gig Employees to Safeguard Quality Project Performance

With the emerging dynamism of freelancing, projectbased, and part-time employment, there is the need to effectively collaborate with the gig employees in a more creative, flexible ways that can communicate critical quality aspects and hold them accountable for their quality performance.
 
  • Job scoping and project design that factor in disengagement risks
  • Standardized process to quickly engage: who get involved, scoping and capability
  • Keeping constant communication with gig employees
  • Shifting to result-driven project performance rewards
  • Changing the mindset of permanent staff on gig employees to optimize collaboration
  • Designing multi-layered diverse rewards to keep gig employees engaged
10:50am

Morning Refreshment and Networking Break

Stepping Up your Employee Experience Strategies

11:10am

Demystifying Organisational Health with Better Data – The Journey at Celcom Axiata

  • Fostering employee engagement analytics to augment listening strategy
  • Establishing inter-connection between HR and business units
  • Exploring sentiment analytics to capture daily organisational vibe and communication breakdowns areas
  • The use of latest wearable technologies
  • Transforming engagement surveys with the right assessments
  • Are we communicating enough? Using analytics to augment effective internal communication
Speaker(s) of this session
Dr. Hari NairHead - Human Capital TransformationCelcom Axiata
11:50am

Engaging Employees through Career Development: A Case Study of Implementation Career Development in Asia

  • The emerging of Employee Needs: Pulse Survey and Saragato Reports
  • Enhance Performance Culture to Develop Career and Performance of Employees
  • Develop Global Career Development Framework to Engage Employees
  • Working Along with Accenture and China Management
  • The Career Development System
  • Career Development Conversation and Personality Plus Test
  • The Additional Initiative of China Center to develop Employees
Speaker(s) of this session
Laurence YapHead of HRDexon Electrical Engineering
12:30pm

Lunch Break

1:30pm

Internal Communications is Key: Sustaining High Engagement with Effective Communication Platforms

  • Building the brand from inside-out: Making organisational brand come alive internally
  • Cultivating effective communication during the transformation
  • Organisation training workshops to facilitate business re-structuring
  • Cultivate passion, purpose, and connection from the inside-out
Speaker(s) of this session
Sandeep GirotraHead of HR – APACDaVita Healthcare
2:10pm

Digitalising the Employee Experience – Supporting Talent through Tech

  • Digitalising employee experience with Social, Mobile, Analytics and Cloud tools
  • Using machine learning interventions to enhance employee experience
  • Using digital platforms to enhance on-boarding experience and facilitate high performance
  • Communicating your employer branding, culture and EVP through digital platforms
  • Integrating digital spaces with real cultural and physical space
     
Speaker(s) of this session
Tommi KorhonenStrategic Resourcing & Talent, Vice PresidentSwissRe
2:50pm

Afternoon Refreshment and Networking Break

3:20pm

Augmenting your Employee Voice to Bring Feedback Culture to the Ground at Wipro Unza Holdings

Going through various M&A, Wipro Unza still commits to retain the unique culture by respectfully integrating different mini-culture of the merging entities. Employees become the ambassador to welcome on-board the new staff; none of the critical talent leaving the organisation, baby-steps of new structure are introduced ensure the smooth employee experience and performance.
 
Spearheading those strategies, Maansi will share how she has step-by-step retained the smooth employee experience after major M&A and how she has empowered the engagement ownership to key stakeholders to ultimately translate it to customer experience.
 
  • Establishing open communication platforms for employees to air their pain points
  • Strengthening the manager/employee relationship with the right data
  • Creating safe, constructive and trusting environment to exchange feedback
  • Going beyond employee surveys: exploring alternative sharing platforms
  • Strategies to identify the root cause of disengagement to curate solutions
  • Enabling constructive outcomes driven from feedback insights
Speaker(s) of this session
Maansi Gagroo JainDirector - Human ResourcesWipro Unza Holdings

Empowering Managers Who can Lead and Engage

4:00pm

Designing a High-Impact On-boarding Program for the New Managers

It’s challenging to transit from an individual contributor to a team manager. Expectations are overwhelming for new managers in terms of driving the staff performance as well as the engagement level.

To ensure managers are well-equipped to take on the new role, a well-planned onboarding programme is essential to smoothen the transition phase.

  • When do we start onboarding new managers?
  • How can we prepare them for the huge leap?
  • What are the essentials qualities and skillsets that new managers need to have?
  • How do we reduce their anxiety leading up to the new responsibilities?
Speaker(s) of this session
Sam NeoChief People OfficerPeople Mentality Inc
4:40pm

End of Conference

In today idea-based economy, our business critically needs more ideas and agility from employees to better serve new customers. Besides, the increasing talent war makes employee experience no longer a competitive edge but a must-have criterion to attract, and retain high performers for our business success.
 
Aon Hewitt research shows that a 5-point increase in employee engagement is linked to a 3-point increase in revenue growth in the subsequent year.
 
To that end, business needs to seriously step up our game of employee engagement to strategically invest wisely on existing talent engagement programs.
 
2nd Annual Employee Experience & Engagement, with the theme “Revamping Employee Experience for the New Economy” focuses on holistic range of topics to better engage with your employees, and shifting from “policy developer” to “experience architect”. 
 

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